Privacy Policy
SMARTGRID Efficiency Pty Ltd
ABN: 49 684 541 106
Contact: Jae Byun on +61 455 265 467
Email: SMARTGRIDefficiency@gmail.com
1. Our Commitment to Your Privacy
SMARTGRID Efficiency Pty Ltd is committed to protecting the privacy of our customers and site visitors in accordance with the Privacy and Personal Information Protection Act 1998 (NSW) and other applicable laws. We only collect, use, store, and disclose your personal information for purposes directly related to providing energy efficiency services under the NSW Energy Savings Scheme (ESS), such as eligibility checks, installation coordination, compliance documentation, and rebate processing.
2. What Personal Information We Collect
We may collect the following personal or business-related information from you:
• Name and contact details (phone, email, address)
• Business ABN and site address (for ESS eligibility)
• Utility account details or NMI (National Metering Identifier)
• Consent forms, photos of existing systems, and energy usage data (if required for compliance)
• Site inspection data, installation records, and geo-tagged images
3. How We Use Your Information
Your information may be used for:
• Assessing your eligibility for the ESS rebate
• Scheduling and completing heat pump installations
• Submitting compliance evidence to the NSW Government or its agents
• Communicating with you about your installation and warranty
• Improving our services and meeting audit requirements
We do not use your information for direct marketing without your consent.
4. Disclosure to Third Parties
We may share your information with:
• Government agencies (e.g. IPART) for ESS claim verification
• Accredited Certificate Providers (ACPs) and licensed subcontractors involved in your installation
• Our internal auditors, legal advisors, or IT system providers
We will never sell or disclose your personal information to unrelated third parties for unrelated purposes.
5. Data Security
We store your data securely using encrypted digital systems and secure cloud-based platforms. All staff and contractors handling data are trained in privacy obligations and bound by confidentiality agreements.
6. Website Analytics and Cookies
Our website may collect anonymised traffic data through cookies or analytics tools to improve functionality and
user experience. This data does not identify individuals. You can disable cookies through your browser settings if preferred.
7. Access and Correction
You have the right to request access to any personal information we hold about you, and to request corrections if
the data is inaccurate or outdated. Please email SMARTGRIDefficiency@gmail.com to make a request.
8. Complaints and Enquiries
If you have any privacy concerns or believe your information has been mishandled, please contact:
Jae Byun
Phone: +61 455 265 467
Email: SMARTGRIDefficiency@gmail.com
We aim to respond to all privacy enquiries within 10 business days.
If you are not satisfied with our response, you may contact the NSW Information and Privacy Commission via
www.ipc.nsw.gov.au.