SMARTGRID Efficiency is committed to ensuring that our services, products, and online information are accessible to all customers, including people with disabilities. We believe everyone should be able to enjoy reliable hot water solutions without barriers—whether that means accessing our website, contacting our team, or arranging an installation.

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Our Commitment
We strive to make our website and customer service channels compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, ensuring content is perceivable, operable, understandable, and robust. We also aim to make our physical services, such as hot water system installation and maintenance, accessible to all customers.

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Accessibility Features on Our Website

• Clear, high-contrast text for easy reading

• Descriptive alt text for images

• Keyboard navigation compatibility

• Logical heading structures for screen reader navigation

• Easy-to-read content with plain language where possible

 

Physical Accessibility

• Technicians trained to work in diverse home environments

• Flexible appointment options to suit customer needs

• Willingness to provide additional assistance upon request (e.g., explaining systems in alternative formats or assisting with paperwork)

 

Ongoing Improvements
Accessibility is an ongoing effort. We regularly review our website, services, and communication methods to identify and remove barriers for our customers.

 

Feedback & Contact
If you encounter any accessibility barriers when interacting with us, please contact us:
Phone: [0455 265 467]
Email: [Jae@smartgridefficiency.com.au]

 

We will respond promptly to your feedback and work to address any issues so that you can fully access our products and services.